000 00445nam a22001577a 4500
005 20230731054932.0
008 230731b |||||||| |||| 00| 0 eng d
020 _a0070499640
041 _aeng
082 _a658.81
_bNAT/N
100 _aNath, Dhruv
245 _aNuts and Bolts of CRM (Customer Relationship Management)
_cDhruv Nath
260 _aNew Delhi
_bTata McGraw-Hill Publishing Company Limited
_c2005
300 _a208p.
942 _cBK
999 _c20063
_d20063