Nath, Dhruv <br/><br/>
Nuts and Bolts of CRM (Customer Relationship Management) 
Dhruv Nath 
 - New Delhi  Tata McGraw-Hill Publishing Company Limited  2005 
 - 208p. 
<br/><br/><label>ISBN: </label>0070499640 
<br/><br/><label>Dewey Class. No.: </label>658.81  / NAT/N