Clair, Guy St. <br/><br/>
Total Quality Management  : In Information Services 
/ by Guy St Clair 
 - 1st ed. 
 - London:  Bowker Saur,  1997 
 - xxv,261p. 
<br/><br/><label>ISBN: </label>9781857390391 
<br/><br/><label>Dewey Class. No.: </label>025.52  / CLA/T